What is Reputation Management?

In the simplest terms, reputation management is the process of understanding what consumers are saying and how they feel about your business, implementing strategies to communicate with your customers and help to influence what consumers say and feel about your business. Reputation management is more of an abstract concept as it is unreasonable to think…

How to Respond to Negative Reviews

Have you encountered a bad review of your business online? Don’t panic. There are ways to turn this negative situation into a positive one! Every business owner will likely be faced with a negative review at some point. The key to making the most of this situation is how you respond to the dissatisfied customer.…